REFRIVORA POLICY

Return & Refund Policy

We want the return process to be clear and straightforward. Please review the conditions below before requesting a return.

14 Days Return request window

Unused Products must remain unused

Sealed Gas cylinders must remain sealed

Return Window

You may request a return within 14 days of receiving your order. Return requests submitted after this period may not be accepted.

Return Eligibility

To qualify for a return, the product must:

Be unused.
Remain sealed and unopened.
Be returned in its original condition.
Include the original packaging where applicable.

Refrigerant cylinders that have been opened, used, discharged, altered or damaged after delivery cannot be accepted as standard returns.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, contact us as soon as possible with your order information and clear photos of the product and packaging so we can review the issue.

Return Authorization

Please contact REFRIVORA before sending any product back. Products returned without prior communication may delay processing.

Refunds

Once an eligible return is received and inspected, the refund will be processed to the original payment method. Your bank or payment provider may require additional time before the refund appears.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. Once an order has entered processing or shipment, cancellation may no longer be possible and the standard return process may apply.